Pure Chat integration with Alloy Navigator
How to Create incidents in Alloy Navigator from new Pure Chat transcripts
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create incidents in Alloy Navigator from new Pure Chat transcripts" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Alloy Navigator integrations
Alloy Navigator actions
Nekton can use any feature that is available in Alloy Navigator API.
Using our advanced AI, you can easily create custom automations for Alloy Navigator.
Here are some typical actions you can do in your automated workflows.
Create Incident
Creates an incident.
Find Incident
Searches for Incident record by ID or OID.
Find Person
Searches for Person record by ID or OID.
Find Change Request
Searches for Change Request record by ID or OID.
Search Person
Search Person by Email
New Change Request
Triggers when a Change Request is created.
About Alloy Navigator
Alloy Navigator is an IT Service Management and Asset Management solution.