Jira Software Cloud integration with BoldDesk
How to Create ticket replies in BoldDesk for newly-updated Jira issues
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create ticket replies in BoldDesk for newly-updated Jira issues" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate BoldDesk integrations
BoldDesk actions
Nekton can use any feature that is available in BoldDesk API.
Using our advanced AI, you can easily create custom automations for BoldDesk.
Here are some typical actions you can do in your automated workflows.
Create Ticket Note
Create note to an existing ticket
Create Ticket
Create a new ticket
Find Contact Group
Find contact group by name
Find Ticket
Find Ticket by ticket Id
Create Ticket Reply
Create reply to an existing ticket
Update Ticket
Update an existing ticket
About BoldDesk
BoldDesk is a help desk software for managing your support email, automating repetitive tasks, and improving your customer’s experience.