BOSSDesk integration with Slack
How to Send Slack channel messages for new BOSSDesk tickets
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Send Slack channel messages for new BOSSDesk tickets" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate BOSSDesk integrations
BOSSDesk actions
Nekton can use any feature that is available in BOSSDesk API.
Using our advanced AI, you can easily create custom automations for BOSSDesk.
Here are some typical actions you can do in your automated workflows.
Create Ticket
Creates a new Ticket in your BOSSDesk account
Create Comment
Creates a new Comment under a Ticket
Ticket Assigned
Triggers when a Ticket is assigned to an Agent.
Ticket Commented
Triggers when a Ticket is commented.
Ticket Reopened
Triggers when a closed Ticket is reopened.
Ticket Updated
Triggers when a Ticket is updated.
About BOSSDesk
IT Service Management and Help Desk Solution for both Cloud and On-Premise