Google My Business integration with Slack
How to Send new direct messages in Slack when reviews are submitted to Google My Business
Whether positive or negative, customer feedback is a crucial metric of your business's success. This integration ensures that you're taking action when these insights are posted in Google My Business by automatically sending a direct message to a user or yourself from the Slackbot. Save time and energy while keeping alert and responsive to customer reviews.
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Send new direct messages in Slack when reviews are submitted to Google My Business" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
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Google My Business actions
Nekton can use any feature that is available in Google My Business API.
Using our advanced AI, you can easily create custom automations for Google My Business.
Here are some typical actions you can do in your automated workflows.
Create Reply
Creates a reply for a specified review or updates the reply if one already exists. This action is best used with the Google My Business New Review trigger.
API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication. This is useful if an application has an API endpoint that Nekton doesn't implement yet. You will be expected to read and utilize the API documentation provided by the application. Further, if the application changes their API, you will be expected to make the appropriate fixes and updates.
Create Post
Creates a post for a specified location.
App Extensions (Beta)
Performs an API call using an App Extension (Beta) entry, which you can select or create, later within this Flow's setup. App Extensions (Beta) can be reused across multiple flows and are managed centrally through the App Extensions (Beta) builder.
New Review
Triggers when a new review is submitted for a specified location.
About Google My Business
Google My Business launched as a way of giving business owners more control of what shows in the search results when someone searches a given business name.