Facebook Pages integration with HelpdeskAdvanced
How to Create tickets in HelpdeskAdvanced from new posts in Facebook Pages
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create tickets in HelpdeskAdvanced from new posts in Facebook Pages" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate HelpdeskAdvanced integrations
HelpdeskAdvanced actions
Nekton can use any feature that is available in HelpdeskAdvanced API.
Using our advanced AI, you can easily create custom automations for HelpdeskAdvanced.
Here are some typical actions you can do in your automated workflows.
Create Asset
Create Asset in Helpdesk Advanced
Create Site
Create Site in Helpdesk Advanced
Create Ticket
Create Ticket in Helpdesk Advanced
Update Contact
Update Contact in Helpdesk Advanced
Update Task
Update Task in Helpdesk Advanced
Create Contact
Create Contact in Helpdesk Advanced
About HelpdeskAdvanced
HelpdeskAdvanced is an ITIL v3 compliant web- and mobile-based solution governing services across all organisational areas where Service Management is a key factor in the successful achievement of your company’s objectives.