Jetdocs integration with Slack
How to Send direct Slack messages when new Jetdocs tickets are reassigned
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
-
Click on the "Create new workflow" button, and then add "Automated step".
-
Set the step description to "Send direct Slack messages when new Jetdocs tickets are reassigned" and then click on "Automate".
-
Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Jetdocs integrations
Jetdocs actions
Nekton can use any feature that is available in Jetdocs API.
Using our advanced AI, you can easily create custom automations for Jetdocs.
Here are some typical actions you can do in your automated workflows.
Ticket Status Change
Triggers when a ticket status is changed.
New Comment
Triggers when a comment is added on a ticket.
Ticket Reassign
Triggers when a ticket is a reassigned to a new responder.
Ticket Edit
Triggers when a ticket is edited by the submitter.
New Ticket
Triggers when a new ticket is submitted.
About Jetdocs
Jetdocs is an internal ticketing solution that integrates with Slack and Teams, powered by no-code catalogs, queues, templates and bots.