Slack integration with Jira Service Management
How to Create a new Jira Service Management request when a message is posted to a Slack channel
Need an easy way to create internal Jira Service Management requests? With this automation, you can automatically create Jira requests from new messages in a particular Slack channel, making it easy for your whole team to help report and resolve issues.
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create a new Jira Service Management request when a message is posted to a Slack channel" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Jira Service Management integrations
Get notified for Jira Service Management requests without leaving Slack. This integration sends you a channel or directed message whenever a customer raises a new requ...
Need to keep up with changes to your Jira Service Management requests? This integration sends you a Slack message whenever a customer updates a request.
Need an easy way to create internal Jira Service Management requests? With this automation, you can automatically create Jira requests from new messages in a particula...
Effortlessly streamline your team's communication and task management with this workflow. When a new message is pushed in Slack, a corresponding request will be create...
Stay on top of new requests in Jira Service Management by instantly sending direct messages in Slack. This workflow is activated when a new request appears in Jira Ser...
Once this integration is set up, when you receive a new ticket in Jira Service Management, it will automatically scan it for sensitive data using Nightfall DLP and tri...
Jira Service Management actions
Nekton can use any feature that is available in Jira Service Management API.
Using our advanced AI, you can easily create custom automations for Jira Service Management.
Here are some typical actions you can do in your automated workflows.
Create Request
Create a new request.
API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication. This is useful if an application has an API endpoint that Nekton doesn't implement yet. You will be expected to read and utilize the API documentation provided by the application. Further, if the application changes their API, you will be expected to make the appropriate fixes and updates.
App Extensions (Beta)
Performs an API call using an App Extension (Beta) entry, which you can select or create, later within this Flow's setup. App Extensions (Beta) can be reused across multiple flows and are managed centrally through the App Extensions (Beta) builder.
New Request
Triggers when a request is created.
Updated Request
Triggers when a request is updated.
About Jira Service Management
Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.