Keeping integration with Slack
How to Send channel messages in Slack when new Keeping tickets arrive
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
-
Click on the "Create new workflow" button, and then add "Automated step".
-
Set the step description to "Send channel messages in Slack when new Keeping tickets arrive" and then click on "Automate".
-
Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Keeping integrations
Keeping actions
Nekton can use any feature that is available in Keeping API.
Using our advanced AI, you can easily create custom automations for Keeping.
Here are some typical actions you can do in your automated workflows.
Assignment
Triggers when agent is assigned to the ticket.
New Customer Reply
Triggers when customer replies to the ticket.
New Ticket
Triggers when a new ticket is created.
New Agent Reply
Triggers when agent replies to the ticket.
New Note
Triggers when a new note is created.
About Keeping
Keeping is a customer support help desk that integrates with Gmail.