Parseur integration with LiveAgent
How to Open new LiveAgent conversations from emails processed by Parseur
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Open new LiveAgent conversations from emails processed by Parseur" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate LiveAgent integrations
LiveAgent actions
Nekton can use any feature that is available in LiveAgent API.
Using our advanced AI, you can easily create custom automations for LiveAgent.
Here are some typical actions you can do in your automated workflows.
Add Customer to Group
Add customer to group.
Add New Customer
Adds new contact/customer to system.
Create Conversation
Creates new conversation.
Remove Customer From Group
Removes customer from particular group.
New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
New Customer
Triggers when a new customer is added to system.
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