Zendesk integration with Phedone
How to Detect languages in new Zendesk tickets with Phedone and add tags
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Detect languages in new Zendesk tickets with Phedone and add tags" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Phedone integrations
Phedone actions
Nekton can use any feature that is available in Phedone API.
Using our advanced AI, you can easily create custom automations for Phedone.
Here are some typical actions you can do in your automated workflows.
Analyse a Textual Content
Analyse a textual content and get insights without storing it in your Phedone's account
Detect Used Languages
Detect main language and detailed portions of text by language
Extract TouchPoints
Extract touchpoints from a textual content
Estimate the Star Rating
Estimates the rating express in a textual review from 1 (negative) to 5 (positive)
Translate Textual Content
Translate text from a defined or automatically detected source language to another language
Detect Contact Reason
Detect contact reason of a message, from list of reasons that you define
About Phedone
Phedone is an natural language processing tool to automate and improve your customer ticketing and knowledge base flow