Relatel integration with Zendesk
How to Create tickets in Zendesk for new negative Relatel smileys
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
-
Click on the "Create new workflow" button, and then add "Automated step".
-
Set the step description to "Create tickets in Zendesk for new negative Relatel smileys" and then click on "Automate".
-
Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Relatel integrations
Relatel actions
Nekton can use any feature that is available in Relatel API.
Using our advanced AI, you can easily create custom automations for Relatel.
Here are some typical actions you can do in your automated workflows.
Cloak Reception
Cloak Reception. Change the outgoing number for calls.
Join a Group
Joins a Group
Do Not Disturb
Change Do Not Disturb by enabling/disabling or setting a timeout.
Leave a Group
Leaves a Group
New Call
Triggers when a call has ended (Requires Switch Premium).
New Smiley
Triggers when a new smiley is rated (Requires: Switch Premium).
About Relatel
Create interesting integrations by using your Relatel events for actions.