Slack integration with Slack
How to Trigger status updates for Request Tracker tickets with new Slack mentions
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Trigger status updates for Request Tracker tickets with new Slack mentions" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Request Tracker (RT) integrations
Request Tracker (RT) actions
Nekton can use any feature that is available in Request Tracker (RT) API.
Using our advanced AI, you can easily create custom automations for Request Tracker (RT).
Here are some typical actions you can do in your automated workflows.
Create Ticket
Create a new ticket in Request Tracker.
Update Ticket Status
Update the status of a ticket.
Find Ticket
Locate a ticket by ID.
Find Transaction
Find a transaction by ID
Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
About Request Tracker (RT)
Request Tracker (RT) is an open-source, enterprise-grade ticketing system.