Zendesk integration with SMSAPI
How to Get SMS messages from SMSAPI for new Zendesk tickets
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Get SMS messages from SMSAPI for new Zendesk tickets" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate SMSAPI integrations
SMSAPI actions
Nekton can use any feature that is available in SMSAPI API.
Using our advanced AI, you can easily create custom automations for SMSAPI.
Here are some typical actions you can do in your automated workflows.
Delete Contact
Deletes contact when triggered (from defined group).
Send Text Message to Group
Sends a text message to a group.
Create Contact
Creates a new contact with defined variables.
Send Text Message
Sends a text message.
New Inbound SMS
Triggers whenever a new SMS is received on your SMSAPI account.
About SMSAPI
SMSAPI allows you to send text messages automatically. Messages can be fully personalized. You can set a custom sender name up to 11 characters long.