Olark integration with SupportBee
How to Automatically Create SupportBee Tickets from Olark Transcripts
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Automatically Create SupportBee Tickets from Olark Transcripts" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate SupportBee integrations
SupportBee actions
Nekton can use any feature that is available in SupportBee API.
Using our advanced AI, you can easily create custom automations for SupportBee.
Here are some typical actions you can do in your automated workflows.
Create Ticket
Creates a New Ticket in your SupportBee account.
New Agent Reply
Triggers when an agent replies to a ticket.
New Customer Reply
Triggers when a customer replies to a ticket.
New Comment
Triggers when a new comment is added to a ticket.
New Ticket
Triggers when there is a New Ticket in your SupportBee account.
About SupportBee
SupportBee is the easiest way to manage customer support emails. It helps your team collaborate & deliver friendly customer service.