Slack integration with SysAid
How to Generate SysAid ticket from new messages posted to Slack
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Generate SysAid ticket from new messages posted to Slack" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate SysAid integrations
SysAid actions
Nekton can use any feature that is available in SysAid API.
Using our advanced AI, you can easily create custom automations for SysAid.
Here are some typical actions you can do in your automated workflows.
Create Service Record
Create a new Service Record
Update Service Record
Update a Service Record
New Service Record
Triggers when a new service record is created in SysAid.
Service Record Updated
Triggers when a service record is updated in SysAid.
About SysAid
SysAid is a service automation company delivering software for organizations that want to get more done.