tawk.to integration with Slack
How to Post Slack channel messages for new tawk.to support tickets
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Post Slack channel messages for new tawk.to support tickets" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate tawk.to integrations
tawk.to actions
Nekton can use any feature that is available in tawk.to API.
Using our advanced AI, you can easily create custom automations for tawk.to.
Here are some typical actions you can do in your automated workflows.
Chat Ended
Triggers when a chat ends. Usually after 90-150 seconds of inactivity.
New Ticket
Triggers when a new ticket is created.
New Chat Started
Triggers when the first message in a chat is sent by a visitor or agent.
About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.