Microsoft Teams integration with TOPdesk
How to Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate TOPdesk integrations
TOPdesk actions
Nekton can use any feature that is available in TOPdesk API.
Using our advanced AI, you can easily create custom automations for TOPdesk.
Here are some typical actions you can do in your automated workflows.
Update Incident
Update incident by number
Find Branch
Find a branch by name
Find Incident
Find incident by number
Create an Incident
Create an incident
Find Last Action
Finds last action based on an incident number.
Find Person
Find a person based on their name
About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.