Zendesk integration with Zendesk
How to Send AskNicely NPS surveys following new Zendesk tickets
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Send AskNicely NPS surveys following new Zendesk tickets" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate AskNicely integrations
AskNicely actions
Nekton can use any feature that is available in AskNicely API.
Using our advanced AI, you can easily create custom automations for AskNicely.
Here are some typical actions you can do in your automated workflows.
Add Survey Participant
Add a new survey participant.
Add Person
Add a person to AskNicely.
New Response
Triggers when a customer responds with a score or comment.
About AskNicely
AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework.