Chatlio integration with Zendesk
How to Create tickets in Zendesk from offline messages in Chatlio
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create tickets in Zendesk from offline messages in Chatlio" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Chatlio integrations
Chatlio actions
Nekton can use any feature that is available in Chatlio API.
Using our advanced AI, you can easily create custom automations for Chatlio.
Here are some typical actions you can do in your automated workflows.
Feedback
Triggers when visitors leaves feedback.
New Transcript
Triggers when a new chat transcript has been requested to be sent via webhook.
Offline Message
Triggers when you get a new Chatlio offline message.
New Conversation
Triggers when a visitor starts a new conversation.
No Answer
Triggers when visitor did not get an answer in time.
About Chatlio
Chatlio is a live chat tool to chat with visitors directly from Slack.