NektonIntegrationsCustomer Support Help Scout

Help Scout Help Scout integrations

Use Nekton to connect Help Scout with thousands of other services, and automate your day-to-day tasks. Describe what you want to automate in plain language, and Nekton AI will create automation for you.

  5.0/5 from 168 votes

Automate Help Scout integrations with Nekton

Help Scout and Nekton allow you to foster a personalized customer experience while saving your team time. Create more personalized interactions with your customers by automatically creating new conversations from submitted emails and forms. Then help your team respond faster by sending a message whenever you assign a conversation to a team member.

Create automations that integrate Help Scout with other services

Nekton AI can integrate Help Scout with many online apps and tools. Here are some popular integrations you can try to automate your Help Scout workflows:

Help Scout actions

Nekton can use any feature that is available in Help Scout API. Using our advanced AI, you can easily create custom automations for Help Scout. Here are some typical actions you can do in your automated workflows.
Add Note
Adds a note to existing conversation.
Create Customer
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Update Customer Properties
Updates a customer's properties.
Find Customer
Finds customer by email.
Find User
Finds user by email.
Get Day Report
Get a user's support metrics for the current day.
Find or Create Conversation
Find or Create Conversation
Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Send Reply
Replies to a conversation. Please note that this will send actual email to the customer unless
Find Conversation
Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.
Find Mailbox
Find mailbox by name.
Get Custom Report
Get a user's support metrics over a given time range.
Get Week Report
Get a user's support metrics for the current week.
Find or Create Customer
Find or Create Customer
Conversation Assigned
Triggers when a conversation is assigned to agent.
New Customer
Triggers when a new customer is added.
Conversation Created
Triggers when a new conversation is created.
Tags Updated
Triggers when conversation tags are updated.

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.