LiveChat integration with EvaluAgent
How to Import LiveChat finished chats in to EvaluAgent
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Import LiveChat finished chats in to EvaluAgent" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate EvaluAgent integrations
EvaluAgent actions
Nekton can use any feature that is available in EvaluAgent API.
Using our advanced AI, you can easily create custom automations for EvaluAgent.
Here are some typical actions you can do in your automated workflows.
Import a Contact
Imports a contact record into EvaluAgent.
About EvaluAgent
EvaluAgent provides everything you need to evaluate, coach and engage agents. This app allows you to view zendesk tickets that have been evaluated inside evaluation and have instant access to the results