NektonIntegrationsCustomer Support Freshdesk

Freshdesk Google Sheets Freshdesk integration with Google Sheets

How to Add new Freshdesk contacts to Google Sheets rows

Keep track of new contacts in Freshdesk by automatically adding them to a Google Sheets spreadsheet. This workflow is triggered when a new contact is created in Freshdesk and seamlessly transfers the contact details to Google Sheets in a new row, making it easy to maintain an organized and up-to-date contact list without manual data entry.

  4.6/5 from 16 votes. About 5 minutes to complete.

Steps to automate

Use workflow automation service.
Preparation
Create Nekton account. You can also use your existing Google account to sign in.
Create automation
  • Click on the "Create new workflow" button, and then add "Automated step".
  • Set the step description to "Add new Freshdesk contacts to Google Sheets rows" and then click on "Automate".
  • Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor screen to configure it. For example, you can run this flow every hour or every day.

Automate Freshdesk integrations

Customer support can't fall through the cracks. Together, Nekton and Freshdesk can keep you and your team on top of customers' concerns. Automatically generate Freshdesk tickets when customers fill out forms online, and be sure your team is acting on Freshdesk tickets by creating notifications and organizing tasks.
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Freshdesk actions

Nekton can use any feature that is available in Freshdesk API. Using our advanced AI, you can easily create custom automations for Freshdesk. Here are some typical actions you can do in your automated workflows.
Create Company
Allows you to create a Company entry in Freshdesk.
Create Forum Category
Creates a Forum Category.
Create Ticket
Create a ticket in Freshdesk for your domain.
App Extensions (Beta)
Performs an API call using an App Extension (Beta) entry, which you can select or create, later within this Flow's setup. App Extensions (Beta) can be reused across multiple flows and are managed centrally through the App Extensions (Beta) builder.
Find Contact
Finds an existing customer or a potential customer that has raised a ticket.
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.