NektonIntegrationsCustomer Support Freshdesk

Freshdesk Freshdesk integrations

Use Nekton to connect Freshdesk with thousands of other services, and automate your day-to-day tasks. Describe what you want to automate in plain language, and Nekton AI will create automation for you.

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Automate Freshdesk integrations with Nekton

Customer support can't fall through the cracks. Together, Nekton and Freshdesk can keep you and your team on top of customers' concerns. Automatically generate Freshdesk tickets when customers fill out forms online, and be sure your team is acting on Freshdesk tickets by creating notifications and organizing tasks.
Keep your Freshdesk tickets up to date with this automation that links your Google Sheets and Freshdesk accounts. Whenever a new or updated row is detected in your spe...
Effortlessly keep track of Freshdesk ticket notes using this seamless workflow between Google Sheets and Freshdesk. When a new row is added to your spreadsheet, a note...
Organize your new Freshdesk contacts efficiently with this automation. Whenever a new contact is added in Freshdesk, a spreadsheet column will be created in Google She...
Keep track of new contacts in Freshdesk by automatically adding them to a Google Sheets spreadsheet. This workflow is triggered when a new contact is created in Freshd...
Keep your Freshdesk contacts up-to-date with this seamless workflow. When you add or update a row in your Google Sheets spreadsheet, this automation promptly creates a...

Create automations that integrate Freshdesk with other services

Nekton AI can integrate Freshdesk with many online apps and tools. Here are some popular integrations you can try to automate your Freshdesk workflows:

Freshdesk actions

Nekton can use any feature that is available in Freshdesk API. Using our advanced AI, you can easily create custom automations for Freshdesk. Here are some typical actions you can do in your automated workflows.
Create Company
Allows you to create a Company entry in Freshdesk.
Create Forum Category
Creates a Forum Category.
Create Ticket
Create a ticket in Freshdesk for your domain.
App Extensions (Beta)
Performs an API call using an App Extension (Beta) entry, which you can select or create, later within this Flow's setup. App Extensions (Beta) can be reused across multiple flows and are managed centrally through the App Extensions (Beta) builder.
Find Contact
Finds an existing customer or a potential customer that has raised a ticket.
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
Create Forum
Creates a Forum under a Category.
Create Forum Topic
Create a new Forum Topic on Freshdesk Forums.
Create Contact
Allows you to create a User/Customer in Freshdesk for your support domain.
API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication. This is useful if an application has an API endpoint that Nekton doesn't implement yet. You will be expected to read and utilize the API documentation provided by the application. Further, if the application changes their API, you will be expected to make the appropriate fixes and updates.
Find Ticket by Id
Find a ticket by ID.
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
New Ticket Note
Triggers when a Note is added to a Ticket.
Update Contact
Triggers when a user is updated.
New Contact
Triggers when a new customer is created.
Update Ticket
Triggers when a Ticket is updated.

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.