Freshdesk integration with Slack
How to Send direct messages in Slack for new tickets in Freshdesk
Stay on top of customer support by instantly notifying your team of new Freshdesk tickets in Slack. With this workflow, whenever a new ticket is created in Freshdesk, a direct message will be sent to a specified Slack user, ensuring speedy responses and improved customer satisfaction. Simplify your support process and keep your team in the loop with this seamless automation.
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Send direct messages in Slack for new tickets in Freshdesk" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Freshdesk integrations
Customer support can't fall through the cracks. Together, Nekton and Freshdesk can keep you and your team on top of customers' concerns. Automatically generate Freshdesk tickets when customers fill out forms online, and be sure your team is acting on Freshdesk tickets by creating notifications and organizing tasks.
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Freshdesk actions
Nekton can use any feature that is available in Freshdesk API.
Using our advanced AI, you can easily create custom automations for Freshdesk.
Here are some typical actions you can do in your automated workflows.
Create Company
Allows you to create a Company entry in Freshdesk.
Create Forum Category
Creates a Forum Category.
Create Ticket
Create a ticket in Freshdesk for your domain.
App Extensions (Beta)
Performs an API call using an App Extension (Beta) entry, which you can select or create, later within this Flow's setup. App Extensions (Beta) can be reused across multiple flows and are managed centrally through the App Extensions (Beta) builder.
Find Contact
Finds an existing customer or a potential customer that has raised a ticket.
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.