Google Forms integration with Zendesk
How to Add comments to Zendesk tickets for new or updated Google Forms responses
Keep your Zendesk support tickets updated with the latest information from Google Forms responses using this seamless automation. Whenever a new or updated form response is received in Google Forms, a comment will be added to the corresponding Zendesk ticket, ensuring your support team always has the most up-to-date information from your users. No more manual data entry or time-consuming updates, just efficient organization and improved communication.
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Add comments to Zendesk tickets for new or updated Google Forms responses" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Google Forms integrations
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Google Forms actions
Nekton can use any feature that is available in Google Forms API.
Using our advanced AI, you can easily create custom automations for Google Forms.
Here are some typical actions you can do in your automated workflows.
App Extensions (Beta)
Performs an API call using an App Extension (Beta) entry, which you can select or create, later within this Flow's setup. App Extensions (Beta) can be reused across multiple flows and are managed centrally through the App Extensions (Beta) builder.
API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication. This is useful if an application has an API endpoint that Nekton doesn't implement yet. You will be expected to read and utilize the API documentation provided by the application. Further, if the application changes their API, you will be expected to make the appropriate fixes and updates.
New Form Response
Triggers when a new form response is received.
New or Updated Form Response
Triggers when a form response is added or modified.
About Google Forms
Google Forms is an easy way to collect data from the web with a simple UI and powerful editor. Works hand-in-hand with Google Sheets!