Google Forms integration with Zendesk
How to Add comments to Zendesk tickets from new Google Forms responses
Automate your customer support process by connecting Google Forms to Zendesk. With this workflow, whenever a new form response is submitted in Google Forms, a comment will be added to a Zendesk ticket, streamlining communication and ensuring no query goes unanswered. Enhance efficiency within your support team and provide timely assistance to your customers with this seamless integration.
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
-
Click on the "Create new workflow" button, and then add "Automated step".
-
Set the step description to "Add comments to Zendesk tickets from new Google Forms responses" and then click on "Automate".
-
Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Google Forms integrations
Manage your ticket workflows without any manual updates when you activate this integration. Once it’s in place, when you receive a new Google Forms response, a Zendesk...
Supporting your contacts from the moment they reach out gives you the best chance of keeping them happy, so let Nekton set those contacts up for you. This Flow, once a...
Maybe you didn't have active Flows when the responses first came in, or you only need to take action if they get updated: Either way, this Flow will keep your data org...
Whether you just need to tag users when they provide updates or want to include more information, it can all be done automatically if you set up this Flow. After that,...
Effortlessly keep your Zendesk user information up to date with this workflow. After receiving new responses in Google Forms, this automation will update the correspon...
Keep your support tickets up-to-date with this seamless workflow between Google Forms and Zendesk. When a new form response is submitted, the ticket in Zendesk will be...
Automate your customer support process by connecting Google Forms to Zendesk. With this workflow, whenever a new form response is submitted in Google Forms, a comment ...
Keep your Zendesk support tickets updated with the latest information from Google Forms responses using this seamless automation. Whenever a new or updated form respon...
Efficiently manage support tickets with this Zendesk and Google Forms integration. When a new ticket is created in Zendesk, this workflow sends the ticket information ...
Google Forms actions
Nekton can use any feature that is available in Google Forms API.
Using our advanced AI, you can easily create custom automations for Google Forms.
Here are some typical actions you can do in your automated workflows.
App Extensions (Beta)
Performs an API call using an App Extension (Beta) entry, which you can select or create, later within this Flow's setup. App Extensions (Beta) can be reused across multiple flows and are managed centrally through the App Extensions (Beta) builder.
API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication. This is useful if an application has an API endpoint that Nekton doesn't implement yet. You will be expected to read and utilize the API documentation provided by the application. Further, if the application changes their API, you will be expected to make the appropriate fixes and updates.
New Form Response
Triggers when a new form response is received.
New or Updated Form Response
Triggers when a form response is added or modified.
About Google Forms
Google Forms is an easy way to collect data from the web with a simple UI and powerful editor. Works hand-in-hand with Google Sheets!