Intercom integration with Delay by Nekton
How to Send Startquestion surveys for new closed Intercom conversations
Use this template to ask your users how they feel about a recent conversation with your customer service team. Was your representative helpful? Was the problem solved? Did your user felt understood? This Nekton automation will send a satisfaction, NPS, or your custom survey to user via Startquestion 10 minutes after a new Intercom chat has finished.
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Send Startquestion surveys for new closed Intercom conversations" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Intercom integrations
Give your marketing and support teams the tools they need to create the best customer experience. Connect Intercom to Nekton for a seamless communication process, and automatically link Intercom to all the other apps you use. Easily pass information to and from other apps to provide customers with the most personalized communication experience possible.
Use this template to ask your users how they feel about a recent conversation with your customer service team. Was your representative helpful? Was the problem solved?...
Use this template to ask your users how they feel about a recent conversation with your customer service team. Was your representative helpful? Was the problem solved?...
Intercom actions
Nekton can use any feature that is available in Intercom API.
Using our advanced AI, you can easily create custom automations for Intercom.
Here are some typical actions you can do in your automated workflows.
Add Event
Tags a user with an event that occurred.
Add/Remove Tag on Company
Attach or remove a tag from a specific company.
Add/Remove Tag on User
Attach or remove a tag on a specific user.
Create/Update Lead
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Create User
Creates a new user in your Intercom app.
API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication. This is useful if an application has an API endpoint that Nekton doesn't implement yet. You will be expected to read and utilize the API documentation provided by the application. Further, if the application changes their API, you will be expected to make the appropriate fixes and updates.
About Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.