Facebook Messenger integration with InvGate Service Desk
How to Create InvGate Service Desk requests from new Facebook Messenger messages
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
-
Click on the "Create new workflow" button, and then add "Automated step".
-
Set the step description to "Create InvGate Service Desk requests from new Facebook Messenger messages" and then click on "Automate".
-
Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate InvGate Service Desk integrations
You can now create an issue on Jira Software Server whenever there is a new InvGate Service Desk request automatically! This will help you save time, avoid errors, and...
InvGate Service Desk actions
Nekton can use any feature that is available in InvGate Service Desk API.
Using our advanced AI, you can easily create custom automations for InvGate Service Desk.
Here are some typical actions you can do in your automated workflows.
Create Request
Creates a new request.
Create User
Creates a new user.
Search the Latest Reply
Finds the latest replies of an incident
Find User
Finds a user by id.
Find or Create Reply
Finds the latest replies of an incident
Post a Reply
Posts a comment in the chosen request
About InvGate Service Desk
InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.