Gmail integration with Serviceaide
How to Add new Gmail messages that match certain criteria to Serviceaide as incident tickets [Business Gmail Accounts Only]
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Add new Gmail messages that match certain criteria to Serviceaide as incident tickets [Business Gmail Accounts Only]" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
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Serviceaide actions
Nekton can use any feature that is available in Serviceaide API.
Using our advanced AI, you can easily create custom automations for Serviceaide.
Here are some typical actions you can do in your automated workflows.
Create Change Request Ticket
Create a new Service Request ticket.
Create Problem Ticket
Create a new Problem Ticket.
Create Incident Ticket
Create a new incident ticket.
Add Worklog (Any Ticket)
Add a new worklog to any existing ticket.
Create Organization
Create a new organization.
Create Service Request Ticket
Create a new Service Request ticket.
About Serviceaide
ServiceAide Cloud Service Management is an online, Cloud based IT Service Management system.