Google Sheets integration with Ziwo
How to Create ivr calls in Ziwo for new Google Sheets rows
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
-
Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create ivr calls in Ziwo for new Google Sheets rows" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Ziwo integrations
Ziwo actions
Nekton can use any feature that is available in Ziwo API.
Using our advanced AI, you can easily create custom automations for Ziwo.
Here are some typical actions you can do in your automated workflows.
Admin - Call a Number Into IVR
Calls a phone number into an IVR
Admin - Call a Number to Deliver TTS Message
Call a phone number and deliver a TTS message
Admin - Call a Number Using an Agent
Calls a number using the an agent id. Requires Admin login.
Admin - Call a Number Into Queue
Triggers a call to the Queue and link to the target customer number
Agent - Call a Number
Call a number using the logged in agent. Outputs true When call is generated, false if agent is offline. Requires agent account
About Ziwo
Ziwo Cloud Contact Center is an app with readymade CRM plugins to connect real or virtual agents with phone numbers in any country.