Zoho Desk integration with Slack
How to Send a direct message on Slack about new Zoho Desk tickets
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Send a direct message on Slack about new Zoho Desk tickets" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Zoho Desk integrations
Zoho Desk actions
Nekton can use any feature that is available in Zoho Desk API.
Using our advanced AI, you can easily create custom automations for Zoho Desk.
Here are some typical actions you can do in your automated workflows.
Add Comment
Add a comment to a ticket.
Create Contact
Creates a new contact.
Send E-Mail Reply
Sends an email reply for the selected ticket.
Search Ticket
Search Ticket (Request) by Ticket number.
Find or Create Contact
Find or Create Contact
Add Attachment
Add an attachment to a ticket.
About Zoho Desk
Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.