8x8 integration with Filter by Nekton
How to Create Freshdesk tickets based from new 8x8 SMS messages
It will be very inconvenient for your customers to request or create a ticket by getting them to log in first to your Freshdesk service. With this integration, creating a ticket is just one 8x8 SMS message away. All a customer needs to do is to send an SMS message and a Freshdesk ticket will be created automatically.
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create Freshdesk tickets based from new 8x8 SMS messages" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate 8x8 integrations
It will be very inconvenient for your customers to request or create a ticket by getting them to log in first to your Freshdesk service. With this integration, creatin...
8x8 actions
Nekton can use any feature that is available in 8x8 API.
Using our advanced AI, you can easily create custom automations for 8x8.
Here are some typical actions you can do in your automated workflows.
Send Single Chat App Message
Sends a single chatapp message
Send Bulk SMS
Send bulk messages
Send Single SMS
Sends an SMS to a given phone number
New Chat Apps Message Received
Triggers when a new chat app message is received.
New SMS Received
Triggers when an SMS is sent to your virtual number.
New Delivery Receipt
Triggers when an SMS message has been delivered or rejected.
About 8x8
8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations