Dixa integrations
Use Nekton to connect Dixa with thousands of other services, and automate your day-to-day tasks. Describe what you want to automate in plain language, and Nekton AI will create automation for you.
Automate Dixa integrations with Nekton
Create automations that integrate Dixa with other services
Nekton AI can integrate Dixa with many online apps and tools.
Here are some popular integrations you can try to automate your Dixa workflows:
Dixa actions
Nekton can use any feature that is available in Dixa API.
Using our advanced AI, you can easily create custom automations for Dixa.
Here are some typical actions you can do in your automated workflows.
Add Internal Note
Adds an internal note to a conversation
Queue Contact for Anonymization
Queues a contact/user for anonymization
Change Conversation Status
Changes the conversation status to open or closed.
Create Conversation
Create an Email or Contact Form Conversation
Tag Conversation
Adds or Removes a Tag to/from a Conversation
Get Conversation by Id
Search a conversation based on CSID
Get Activity Log
Retrieves the activity log for a given CSID.
Get Conversation Tags
Retrieves all tags currently on a conversation
Get User by Id
Retrieves the user based on user ID
Search User by Email Address
Search for end-users based on email address
Find or Create User
Search for a user based on email address
Add Message
Adds a message to an existing conversation
Queue Conversation for Anonymization
Queues a conversation for anonymization
Create Callback Request
Create a callback conversation
Create User
Creates a contact/user in Dixa with the "end user" or "agent" role.
Transfer Conversation to Queue
Transfers a conversation to a different queue.
Search Conversations by User
Search for conversations based on User ID
Get Conversation Rating
Retrieves Conversation CSAT Rating
About Dixa
Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.