Google Forms integration with Dixa
How to Create Dixa callback requests for new Google Form submissions
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
-
Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create Dixa callback requests for new Google Form submissions" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Dixa integrations
Dixa actions
Nekton can use any feature that is available in Dixa API.
Using our advanced AI, you can easily create custom automations for Dixa.
Here are some typical actions you can do in your automated workflows.
Add Internal Note
Adds an internal note to a conversation
Queue Contact for Anonymization
Queues a contact/user for anonymization
Change Conversation Status
Changes the conversation status to open or closed.
Create Conversation
Create an Email or Contact Form Conversation
Tag Conversation
Adds or Removes a Tag to/from a Conversation
Get Conversation by Id
Search a conversation based on CSID
About Dixa
Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.