Iptelecom integration with Jira Software Server
How to Create issues in Jira Software Server for new Iptelecom missed calls
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create issues in Jira Software Server for new Iptelecom missed calls" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Iptelecom integrations
Iptelecom actions
Nekton can use any feature that is available in Iptelecom API.
Using our advanced AI, you can easily create custom automations for Iptelecom.
Here are some typical actions you can do in your automated workflows.
Make New Call
You can initiate the call. Your device will receive a call that will then forward you to the number you specified. You need to enable Click To Call in the IpTelecom integration settings.
Queue: Agent Answered Call
Triggers when the call in the queue is anwered.
Queue: Agent Log In
Triggers when a new agent log in queue.
Queue: Agent Marked Away
Triggers when agent changes his status on “away”.
Queue: Missed Call
Triggers when the call in the queue is missed.
Call Parked
Triggers when you put your call in the parking slot.
About Iptelecom
Iptelecom is a VOIP service provider. Allows you to receive detailed information about calls made, call center events, receive recording of your calls and other features.