FireText integration with Ivanti Service Manager
How to Create incidents on Ivanti Service Manager when new FireText SMS are received
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create incidents on Ivanti Service Manager when new FireText SMS are received" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Ivanti Service Manager integrations
Ivanti Service Manager actions
Nekton can use any feature that is available in Ivanti Service Manager API.
Using our advanced AI, you can easily create custom automations for Ivanti Service Manager.
Here are some typical actions you can do in your automated workflows.
Create Incident
Creates a new incident.
Create Service Request
Creates a new service request.
Create Change Request
Creates a new change request.
Add Incident Note
Adds an incident note.
New Change Request
Triggers when an change request is created.
New Service Request
Triggers when an service request is created.
About Ivanti Service Manager
Ivanti Service Manager is a native Cloud and On-Premise Service Management solution that transforms service and support teams, help desks and service desks from tactical service providers to strategic business enablers.