Acquire (Legacy) integration with Freshservice
How to Create new Freshservice tickets when Acquire Chat end
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Create new Freshservice tickets when Acquire Chat end" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Acquire (Legacy) integrations
Acquire (Legacy) actions
Nekton can use any feature that is available in Acquire (Legacy) API.
Using our advanced AI, you can easily create custom automations for Acquire (Legacy).
Here are some typical actions you can do in your automated workflows.
Chat Ended
Triggers when an agent ends a chat with a visitor.
About Acquire (Legacy)
Acquire is a customer communication platform. We help users bridge gaps between customers and sales and support teams to empower all involved.