Jira Software Server integration with Freshservice
How to Create Freshservice Ticket from JIRA Issues
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
-
Click on the "Create new workflow" button, and then add "Automated step".
-
Set the step description to "Create Freshservice Ticket from JIRA Issues" and then click on "Automate".
-
Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Freshservice integrations
Freshservice actions
Nekton can use any feature that is available in Freshservice API.
Using our advanced AI, you can easily create custom automations for Freshservice.
Here are some typical actions you can do in your automated workflows.
Add Notes to a Ticket
Add Private or Public notes to a Freshservice Support Ticket.
Create Requester
Allows you to create a Requester in Freshservice for your support domain.
API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication. This is useful if an application has an API endpoint that Nekton doesn't implement yet. You will be expected to read and utilize the API documentation provided by the application. Further, if the application changes their API, you will be expected to make the appropriate fixes and updates.
Create Ticket
Create a ticket in Freshservice for your domain.
App Extensions (Beta)
Performs an API call using an App Extension (Beta) entry, which you can select or create, later within this Flow's setup. App Extensions (Beta) can be reused across multiple flows and are managed centrally through the App Extensions (Beta) builder.
New Ticket
Triggers when there is a new ticket is created in Freshservice.
About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.