Freshdesk integration with Status Hero
How to Record activity in Status Hero for updated tickets in Freshdesk
Steps to automate
Use Nekton workflow automation service.Preparation
Create Nekton account. You can also use your existing Google account
to sign in.
Create automation
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Click on the "Create new workflow" button, and then add "Automated step".
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Set the step description to "Record activity in Status Hero for updated tickets in Freshdesk" and then click on "Automate".
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Provide the necessary parameters and click on the "Test it" button to check your automation. If you had issues with it, you can click on "Automate" again to try a different one.
Create a schedule (optional)
If you want to run this automation on a schedule, click on the gear button on the workflow editor
screen
to configure it. For example, you can run this flow every hour or every day.
Automate Status Hero integrations
Status Hero actions
Nekton can use any feature that is available in Status Hero API.
Using our advanced AI, you can easily create custom automations for Status Hero.
Here are some typical actions you can do in your automated workflows.
Create Team Holiday
Creates a team-wide holiday for your team. Note: Check-ins and reports are skipped for team holidays.
Record Member Absence
Records leave, vacation, or absence for a team member.
Record Activity
Records an activity and adds it to the next check-in for a specific team member.
New Comment
Triggers when someone on the team comments on a check-in from someone else on the team.
New Check-In
Triggers when someone on the team checks-in with a status update.
New Reaction
Triggers when someone on the team reacts (with an emoji) to a check-in from someone else on the team.
About Status Hero
Status Hero is a lightweight tool for replacing standups and tracking check-ins, goals, and activity from your team.